Service policies

We confirm your service and price in writing before requesting payment. Your invoice identifies the service, fees, applicable taxes, any agreed deposit, payment due date, and payment instructions. Payment methods are confirmed on the invoice; this website does not currently process payments.

Do not pay until you have reviewed and accepted the service terms. Additional work or changes to an agreed scope require a revised quote and your acceptance before extra charges apply. A receipt or payment confirmation is provided after payment is received.

The 15-minute introductory call is free. It is a discussion of your needs, rather than a full lesson, interpreting session, or detailed professional consultation.

Paid individual lessons and consultations: cancel or request a change at least 24 hours before the confirmed start time without a cancellation fee. Replacement appointments depend on availability. The notice period is measured against the confirmed appointment time in America/Toronto.

Less than 24 hours’ notice or a missed appointment: the booked session fee applies. If the session was prepaid, it is counted as used; an additional duplicate charge is not applied. Contact us promptly if an emergency affects your attendance so we can consider your circumstances.

If Novara Bridge cancels a paid session, you may choose a replacement appointment or a refund for that session. Free introductory calls have no cancellation fee; please let us know as early as possible if you cannot attend.

Group classes, corporate programmes, interpretation bookings, and project work have service-specific cancellation terms confirmed in writing before payment. The individual-session rule does not automatically apply to these services.

You may request a refund for eligible unused lessons in a prepaid package. The refund uses the per-lesson amount actually paid under your package, including its discount. Used lessons and sessions counted as used under the cancellation policy are deducted at that same rate; completed lessons are not retrospectively repriced at the higher single-lesson rate.

For a combined package, the invoice identifies the paid amount allocated to each lesson type so the remaining balance can be calculated clearly. We confirm the calculation and refund processing timeframe in writing. Any legally required refund deadline takes priority.

For website projects, the 7-day design-stage guarantee applies during its eligible period. For other project cancellations, or website cancellations after design approval, any payment for work already completed or costs already committed must be supported by the terms agreed before work began. Eligible prepaid amounts for work not carried out are refunded after that calculation. Raise a service-quality concern promptly so it can be reviewed.

Refunds are normally returned through the original payment method, or another method agreed with you. These policies do not limit any cancellation, refund, or other rights that applicable law gives you.

Translation, interpretation, and B2B proposals confirm deliverables, language pairs, specialist requirements, project deadlines or session dates, fees, deposits where applicable, and cancellation conditions before engagement. Ongoing support also has agreed usage limits and billing periods.

Travel bookings, once the applicable registered agency arrangement is established, are subject to the agency and supplier terms disclosed before purchase, including fare conditions, changes, cancellations, and any supplier fees.

Immigration services require a written agreement confirming the responsible professional, credentials, permitted scope, professional fees, third-party costs, and refund terms before engagement. A free introductory call does not guarantee an outcome or institutional acceptance.

Service-specific terms must be disclosed and accepted before payment. They do not override rights under applicable law.

Novara Bridge Business Solutions website packages are Starter (CAD $599, up to 3 pages), Professional (CAD $999, up to 5 pages), and Premium (CAD $1,599, up to 8 pages). A written proposal confirms scope, account integrations, supplied materials, revisions, payment schedule, and timeline before work starts. Additional pages and features require an accepted revised quote.

Hosting: the first 12 months are included at no additional charge from launch; subsequent hosting is CAD $120 per year, separate from ongoing edits or maintenance. Renewal arrangements are confirmed before the first year ends. Domain registration and renewals, business email, paid tools, payment fees, and applicable taxes are extra. Online stores and custom systems are quoted separately.

7-day design-stage money-back guarantee: request a refund of the website fee within 7 calendar days of receiving your first design preview, before approving the design. Only separately approved third-party costs are excluded; design work during this eligible period is not deducted from the website-fee refund. Email hello@novarabridge.com with your name and invoice reference. We confirm eligibility, the amount, and the processing timeframe in writing. After design approval, the general project cancellation terms apply.

Team training offer: new website clients receive 10% off one team language, workplace communication, or computer & IT training package booked in the same proposal as the website. The saving is shown before payment. It cannot be combined with other offers and does not apply to website fees or third-party costs.

Creative add-ons: logo design, e-flyers, AI business videos, branding, and other promotional content are optional paid services, each quoted separately with defined outputs, formats, revisions, usage requirements, and timelines. The website design-stage guarantee does not automatically apply to standalone creative projects.

These service terms do not limit rights under applicable law. View package features and exclusions ↗.

Use the website forms, WhatsApp, and initial email enquiries for general descriptions only. Do not send passports, identity documents, immigration files, financial records, payment-card details, account passwords, or sensitive client information in an initial enquiry. This website has no document-upload portal.

1. Tell us the service, document type, approximate length, language pair, and deadline without attaching sensitive files.
2. Ask us to confirm an appropriate transfer method and the information needed for your service. Wait for those instructions before sharing sensitive documents.
3. Verify the recipient and any sharing link through our known contact details. Send only the requested information and redact unrelated details where appropriate.
4. Before sending files, ask who will access them, whether another professional or service provider is involved, and what retention or deletion requirements apply. These arrangements must be confirmed for your engagement.

For an agreed encrypted-file method, share the password through a separate verified channel. Do not assume that a normal email attachment or a publicly accessible sharing link is appropriate for sensitive documents.

If you send information to the wrong recipient or receive a suspicious payment or document request, contact us promptly using the office or WhatsApp details below.